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Remote Desktop Services Management (RDS, RemoteApp, etc..) 3 views

Remote Desktop Support-6 to 9 yrs-Mumbai

Exclusive Diversity F2f ineterview for female Porfessionals on Sep 14;plz

Primary Skill: Remote desktop support (relevant exp)

with level 1/2 support + service request/service delivery/ticketing/remedy/itil

Must have excellent communication skills;bpo/international exposure preffered

l1/l2 Remote Desktop Support

Competencies Required Desktop Engineer with experience in Installing, Troubleshooting Win OS issues.

Deep understanding of Registry; Creation and implementation of GPO

Experience in creating print queues and troubleshooting will be an added advantage.

Understanding of scripting/troubleshooting issues related to it.

Workstation performance issues troubleshooting

Experience in Microsoft Office 2007/Experience in Microsoft Internet Explorer 8

Good in terms of logical approach towards troubleshooting issues related to MS Office applications/other applications.

Experience Profile Must have experience in End user support, infrastructure and service request management

Good to have knowledge in ITIL framework

Should work independently/Should be proactive to identify the problem and work for solution

should be ok for 24*7 shift whenever required (rotational)

there would be additional shift allowance/transport facilities

Willing to work in shifts


Job Profile 

Industry :         IT – Software

Salary  :         Not Disclosed

Experience  :         6to9Yrs

Email :

Mobile  No :

Location  :          Mumbai City

Key Skills :          msoffice, remotedesktop, microsoftoffice, logicalapproach, er, ndusersupp, t, usersupp, t, desktopsupp, t, internetexpl

Capgemini  Company Profile

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms.

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