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Managers/Sr. Managers/General Manager (Operations) 4 views

Managers/ Sr. Managers/ General Manager (Operations) Job Description

Manage staff, preparing work schedules and assigning specific duties.

Review activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing improvements.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with top management, organization officials, and staff members as necessary.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Roles Responsibilities

Lead member teams in achieving process KPIs and productivity targets

Take accountability of business outcomes associated with the process

Manage operational risk and maintain business continuity plans for the process

Take responsibility for recruiting talented members in the team

Foster high levels of employee engagement and retention, develop future managers

Lead creation of an engaging and productive work culture

Bachelors / Masters Degree

Operations management, Lean / Six Sigma

7+ years with 2+ years in operations management / leading multiple teams

Influencing, coaching, structured thinking, problem solving, handling ambiguity, personal discipline, high result orientation

Exposure to international KPO or BPO preferred but not mandatory,

Job Profile 

Industry :         Media / Dotcom / Entertainment

Salary  :         Not Disclosed

Experience  :         7to12Yrs

Email :

Mobile  No :

Location  :          Chennai

Key Skills :          train new employees,six sigma, ,top management,problem solving, ,operational risk,employee engagement, ,business continuity,operations management, ,bpo,kpo, ,lean,risk, ,business,staffing, ,coaching,retention, ,management,operations

E-Merge tech Global Services Pvt Ltd  Company Profile

E-Merge tech Global Services Pvt Ltd
E-Merge tech Global Services Pvt Ltd

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